You can review your order history and check the status of your orders. Sometimes, you must accept a quote you received from the print shop before an order can be processed by the print shop. At other times, an order you placed must go through an approval process.
Tip: Depending on the print shop, you may be able to reorder jobs or cancel orders while reviewing your order history.
To review your order history and status
1. Either click Order Status in the navigation bar or click My Account in the navigation bar and then click My Order History. The My Order History page opens.
2. By default all orders are displayed. To narrow down the orders that are displayed, do either of the following:
● In the Time period field, select All Orders to view all orders placed for your account or select a period such as the previous One Week or Six Months.
● In the Show status field, select the status of the orders you want to view, for example, Approval required, In Production, or Printed.
3. To change the order in which orders are listed, in the Sort by field, select Due By, Order Date, Order Number, Status, or Total Cost.
4. Do any of the following:
● If the print shop allows cancellations, a Cancel button is available. Click this button if you need to cancel the order. (Only orders with a certain status can be canceled, and you may be charged a cancellation fee.)
● If the print shop allows reorders, a Reorder button is available. Click this button to re-order something in your order history. The Shopping Cart page opens so you can check out as usual.
● To see the job specifications for an item in the order, click the item name.
● To see the details of an order, click View Detail. The Order/Quote Confirmation page opens. On this page you can see additional information about the order such as shipping and payment information.
● If the status of the order is Approval required, the order needs to go through an approval process. Click View Detail and then click Approval required to open an Approval Detail pane.
If a quote needs your acceptance
Some products require price quotes from the print shop before you can finalize an order. In this case, the print shop evaluates the job and provides you with a price quote by e-mail. You can then either accept or decline the quote. After you accept a quote, you pay for the order and finish the process of placing the order. This gives the print shop the go-ahead to produce the job.
To accept or decline a quote
1. Either click Order Status in the navigation bar or click My Account in the navigation bar and then click My Order History. The My Order History page opens.
2. If the status of an order is Order requires approval from customer, click View Detail.
3. In the Order/Quote Confirmation window, review the price quote you received from the print shop.
4. To accept the quote, click Approve. You are automatically taken to the Make Payment page. Select a payment method and click Please make payment for your approved order. You can then finish placing the order. At that point the print shop can start producing the job.
5. To decline the quote, provide a reason for declining the quote (to help the print shop provide better customer service) and then click Decline.
Warning: Declining a quote is permanent. The print shop will not be able to re-quote a price for the order.